Customer Satisfaction: Practical Considerations
Gaurav Tyagi, M.B.B.S., FSCAI, Ascension Via Christi Health, Wichita, KS
Gaurav Tyagi, M.B.B.S., FSCAI, Ascension Via Christi Health, Wichita, KS
Learning Objectives:
- Discuss improving the procedure experience for the patients from start to finish
- Develop techniques for improving patience experience scores
- Discuss best practices for patient follow-up (i.e. NPO Orders, Pre-Op Medications, Post Op Bed Rest, and same Day Discharge)
Keywords: Cath Lab Administration and Cath Lab Leadership Boot Camp